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I once reported an obvious bug on open source project (windows preview was misaligned on Linux mint desktop) and told it’s working as intended, case closed.

Open source support vary a lot, you can’t compare it to a business that is actually receiving money for service and take things seriously.

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While true, at least with open source you can actually go into the code and try to fix the code if you really want to.

With a closed source business you are at the mercy of them to decide if they really want to fix your issue, even if you are a paid customer.

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