what else you could expect - Figma was born out of founder’s need to find a proof of concept test case for real-time collaboration JavaScript engine they created. They stumbled on this idea. Back then everyone used Sketch and wanted better prototyping and interaction design, and Figma appeared with its real time collaboration as major point which you used once just to try and never again. For occasional demos and in large organisations maybe it is useful, but with your average design team size is one person it’s not a problem to solve first. And yet despite having this real time collaboration you still couldn’t collaboratively present your design. You have to shout all the time “and now, what screen you’re on, what do you see?, yes click on that button on the left”. It shows how to this day, the UX is not at the table at Figma. They focus on opening offices all over the world and courting big clients. Because need growth, IPO.
Figma was first to employ an army of customer support “yes men” with sole task to answer in support forums and defuse frustrations this way, thus allowing Figma instead of fixing embarrassing bugs for years, to divert development resources to products nobody asked for, to fuel that growth.
Figma has became a product for investors rather than designers. And doing that it poisoned the design community, normalised bad UX and business practices.