(1) I don't think a tech company having a monopoly is necessary for a tech company to stop caring about their customers and focus on hype instead. Plenty of public tech companies do this, just to chase stock price and investors.
(2) It's weirdly the opposite mindset that Bezos talked about in that famous old video where he talks about "creating the best experience for the customer" is his business strategy. Interesting. I think ultimately companies may be misguided -- because, in fact, ChatGPT is succeeding because they created a better search experience. And hype bandwagoners may fail because, long-term, customers don't like their products. In other words, this is a bad strategy.
(3) what's weird about AI -- and I guess all hype trains -- is how part of me feels like it's hype, but part of me also sees the value in investing in it and its potential. The hype train itself and the crazy amount of money being spent on it almost defacto means it IS important and WILL be important. It's like a market and consumer interest has been created by the hype machine itself.