Until the End of the Internet

37signals.com

While poking around to see if HEY email is right for me, I noticed this at the very bottom of the FAQ page about expected support for HEY. I think it's a pretty noble goal to support your products until every other customer has left or until the internet is over, whichever comes first; I wish more services were like this.

Are there any services that imply the opposite? Isn’t everything supported forever until it isn’t?

I interpret it as "we won't kill our stuff if people are using it" which is a common enough practice we have webpages dedicated to the Google Graveyard and whatnot.

I don't think anyone has or is going to build a product and advertise "We plan to stop letting you use it (even if you want to pay for it!) whenever we feel like it." This pledge existing (which, I agree, is a 'trust me bro') tells me that there is a thought-out effort for the support window.

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