Not withstanding that people are generally more comfortable and willing to submit personal information to a fellow human who they know and trust, there's also things like how does a computer tell the difference between a little old lady with a problem, and a little old lady who's just lonely and uses going to her GP as a way to get some human contact every few weeks. Her GP will likely know the difference though, because she's known the little old lady for the last five years and has realised that her visits aren't about the vague symptoms she's presenting, but the ten minute chat she has with the doctor.