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As the former community manager for ClamAV, there could have been some work done here to correct the situation and make both parties happy. I know ClamAV doesn't want to see third party utilities go away, and it's beneficial to the community for them to exist. Trolls exist, but there are ways to deal with them. I ran ClamAV and Snort for about 15 years, and we had plenty of heat over the years. This could have been avoided.

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A single developer doesn't have a 'community manager' to deal with assholes. That said, why would one try to make the troll happy? What reading this results in "they both have a valid point we should address"?

Im not saying the developer needs to have a community manager. Im saying this could have been handled differently by any number of people. I dont want to point fingers.

Also, you can’t make a troll happy. But you can redirect them and shut them down.

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