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I have no ill will toward FedEx or Memphis. You are correct, but only to a point. If it wasn't this guy in his position that said what he said, it could have easily been someone else. The best solution is to fix the root problem. If people get this feeling from landing in Memphis airport, thats the key problem to be addressed.

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The Memphis airport, like many airports, is constantly under construction. Construction projects take years. For an airport that is cargo first, passengers second, they've done a good job of squeezing in passenger facing improvements. Baggage claim being the one thing that definitely needs to be addressed. It seems to be the same as it was when the airport was first constructed.

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