Yes, amazing!, she has mad skills, and quite chearfully does not give a rats ass as to anything external to her actual work, other than family and friends, one interesting detail was that the price was quoted for a full set of tiles, implying that she will/may make a match for a missing or broken piece someone has lost, if she answers the phone and can understand your language/accent or there are journalists around she can hand the phone to translate for her assistant
many lessons there
Great story, thanks for sharing.
But man, she really should keep better track of orders! Have someone help her, maybe.