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Comment by ozten | Hacker News Reader

Pro-tip: Don't host your status / outage page on your own infrastructure. We learned this lesson the hard way at AWS with S3.

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True, but nothing tells the story quite like a "no healthy upstream" status page

Starlink.com is hosted on Azure judging by its DNS records

Pro-tip: Host your status/outage page on your own infrastructure... :-) If you can't reach it...You are down :-)

It’s like when our vendor’s tech support number tells you you’re 300th in queue (or busy cuz their lines are saturated) instead of the usual 2nd or 3rd.

You just hang up cuz you know it’s everyone.

I broadly agree with what you're saying, but, that's not the issue here.

They don't even have a dedicated status/outage page, afaik.

The website being down is a more classic problem. The outage probably increased traffic to their website by 1000x if not more and the infrastructure for the website simply couldn't cope.

Good lesson on keeping your status infrastructure simple and on something which is highly scalable.

Having a CDN where the main page of their site was 99% cached globally would have probably mitigated this issue.

maybe its a double double triple bluff

How would you host a status page on Starlink? Are there web servers that are only connected to a satellite connection in house or something? Or is this just speculation that's how their marketing website works.

Starlink still has infrastructure outside the satellites to run normal company stuff. If they screwed up something in their core routing system, or DNS, etc it could affect everything.

Ah good point

Starlink has servers for the website and subscriber sites. Importantly, they have servers for controlling the satellite network. They also have multiple gateways for satellites to connect to the network.

A problem in their network would take down the sites, and maybe the control plane for satellites.

Starlink runs a terrestrial network to support the vehicles obviously. They have to do peering at POPs in cages on the ground like any other ISP.

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