OpenAI CEO tells the Fed that entire job categories will disappear due to AI

Meh. Exposing the CMS to the public with appropriate permissions could have also done this. That's the approach Google tends to take for example.

It just works! Any questions?

Right. It’s more like “Talk to the Hand.” This bubble can’t pop soon enough.

"It can do everything that any customer support agent at that company could do.".

Not at all - on the rare occasions I needed to reach customer support, AI infuriated me most of the time actually. One trick to trigger it to switch to a human is to start insulting it (read it somewhere on HN I think, and it did work in my case).

I don't understand why he feels the need to exaggerate to the point of untruthfulness when the reality is impressive enough.

He's a CEO. Expect "puffery" aka outright b.s.