Workers hate it because there is no space for them. There is no quiet away from coworkers. There is no freedom from the smells of co-workers (coffee, curry, cologne/perfume). When one phone rings everyone's brain momentarily switches from their task to their phone.
When I was 20 I could counter all of these but I was more keen than effective. Now I'm nearly 40 highly trained, highly effective and I can't stand offices like this, it's wasting my time, I just walk away from it.