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Maybe centralising all our IT infrastructure wasn't a good idea after all.

I dunno. If just your employers site is down then you'll be expected to fix it, whereas if everyone is down there's less pressure.

yup. I figure I'm basically a free-rider (except I am paying a relatively small amount.)

Nobody who talks to actual stakeholders can use this as a defence.

B2B customers don’t care if the other sites are also down, your SLA is affected with them, and they will want compensation.

You need to phrase it as Internet Weather.

It was an act of Google^H^H^H^Hd.