My first Retina screen had horrible image persistence problems. The replacement from Apple now has the same problems. Coincidence? In the Munich Apple Store I had the opportunity to check four machines (of the seven they had standing around), all four had the exact same problem.
Apple can't build them now, they really shouldn't try to build more of them.
The test is quite easy but you wouldn’t notice the defect just like that. Change the background to the dark grey, open up Safari, leave it in one place for two minutes, hide the window. The outline of the address bar was very clearly recognisable on all four machines I tested in the Munich Apple Store.
It’s a bit harder to see on colourful background and you need more than two minutes, but it’s definitely also visible there.
With my replacement the image retention defect also only showed up after one week of daily use.
I think it’s very likely that a large number (likely quite a few more than one percent) are affected by this problem. I think it’s exceedingly unlikely that this is not a problem with shoddy quality control.
So if you test it with a freshly booted up machine you won't see it.
If it bothers you severely, get a cheap USB fan and cool the screen. (Although that may be more annoying than the persistence......)
I’m astonished by the acceptance of this defect by so many people. I do not get it. That’s unacceptable.
It doesn't bother me though.
Yes, this could very easily be a coincidence and not at all representative of the defect manifestation rates.
As I see it this seems to be a massive issue Apple does not have under control. I mean, if it were a problem with a bad batch, why was my replacement screen also affected?
I can only work with what I have access to. And what I have access to makes the situation look very dire indeed.
As you see it I don't see how you can claim it's massive.
> I mean, if it were a problem with a bad batch, why was my replacement screen also affected?
Maybe it was from the same batch?
It’s a massive fucking problem.
The same was said about "Antennagate", but the actual impact was pretty minimal.
The employees in the Apple Store know about the issue even before I arrived, the Apple Care guy I talked to knew about the issue before I brought it up (there is just no word yet from higher up) … this is very likely a big fucking deal. Antennagate shit, only this time with an actual defect.
Thus all Retina screens are fine, and any defects must be a minor problem.
Alternatively I could realise that my local store make up a tiny % of the global market and I can't make generalisations without a more substantial sample.
I get you aren't happy you got a bad screen. But the sky isn't falling.
I find it interesting that since 2006, the three Screens I've purchased have had 0 bad pixels. And, in general, people are reporting significantly fewer LCDs with bad pixels (either always on or always off).
With regards to your Mac - was it within the first 30 days? Is Apple now allowing returns for a single bad pixel?
One nice thing about the Retina Display MBPro - a single dead pixel is probably irrelevant - you'll never notice.
If we can't be a little honest about a company that is (I believe) bigger than Wal-mart then I don't know what company WOULD be strong enough to withstand mild criticism.
It would be great if they could fix this issue. I would be overjoyed. However, they seem to be unable to, now even going so far as talking the defect down.
Unacceptable to who? The products in question are selling by the millions. Clearly, the market finds them very acceptable. In the grand scheme of things, what you think is largely irrelevant.
I mean, how deluded can you be to talk down this problem? It’s a defect product, pure and simple.
Is the retina display "defect" a significantly different thing? (I can't tell from any of the commentary I've heard whether its a "permanent, irreversible screen change", or a temporary "ghosting" of previous display only persistent over a few second/minute/hours timescale.)
I mean, Apple seems to agree, at least for now. Every single Apple employee I talked to immediately recognised it as an obvious and unacceptable defect. (The one employee I showed it to first exclaimed “Holy shit!”, I didn’t even have to say anything beyond “Could you please hide the Safari window?”) And that’s what it is.
That must be why he bought one.
And it’s a damn shame, actually. In every other respect the MBPr is an awesome machine. (Also, I never had any problems with first gen Apple products. All through the last ten years Apple has been excellent in releasing pretty great first gen models.)
I'm not suggesting that what you say is not true, but I am interested in learning more about what rights you think you have in respect of this issue.
I'm from the UK, and our "Sale of Goods Act" states that goods must be:
- "as described",
- "of satisfactory quality", and
= "fit for purpose" (including any specific purpose that you agreed with the seller)
Summary of UK law, for those who are interested:
http://www.which.co.uk/consumer-rights/sale-of-goods/underst...