Thanks, Yes, Exactl! RobinRelay reads directly from the Slack alert messages (from monitoring tools, custom bots, etc.) and builds memory from the messages and thread discussions around them or even discussions in the channel itself (not in thread) we build Semantic matcher algorithm to connect message with the alert..
The goal was to avoid needing any API keys or deep integrations - just install, select the alert channel, and it starts working by parsing alert messages and mapping patterns.
You’re totally right though, there is richer metadata inside tools like Datadog. But we think end users have better context of known issues, but we're intentionally starting frictionless and will expand further to provide insights on newly seen incidents and use API to pull all the data.
Glad to hear you’ve felt the pain too... that’s exactly why I built this!