I'm sure you'd soon find it's not quite a guaranteed "no questions asked" process if you repeatedly return large expensive items.
I'm sure you'd soon find it's not quite a guaranteed "no questions asked" process if you repeatedly return large expensive items.
Sounds like a win-win then.
This isn't zero sum. Just because it's better for the company doesn't mean it's worse for the consumer.
You’re creating an absurd standard “repeatedly return large expensive items” but even every day things are way easier in the US.
On average US companies are much better with customer experience. Of course until they corner you, then they may choose not to and then you have it worse than Europeans.
From my point of view processing a return costs the store money. If they don't make a high margin they will (try to) discourage it. If in US everywhere they are fine with it for me it means they make higher margins everywhere.