it's honestly a crime that they don't get more traction. Tooling they've put out like the Open Build Service (which is distro agnostic), is fantastic. I've been using Tumbleweed on dev machines for a long time, and the fact that they ship fully tested images is imo just a vastly better way to do a rolling release.
When we bring a problem to them, which we pay them for, the turn around time is awful, and about 2/5 cases I end up having to break out the debugging tools and root cause/fix fix it because their support engineers can't be bothered.
Especially their nVidia support. Worse than useless.
nVidia is neither Java nor a web server.
* All 3rd party binaries such as fonts, sounds, artwork and branding
* Packages without public available source
* Packages with non-Open Source license
nVidia not being mentioned, means they're not excluded.
nVidia certainly seem to think that their drivers are open source [0]. You'll also note that nVidia seem to think SUSE will provide source for those driver modules, in that announcement.
[0] https://developer.nvidia.com/blog/nvidia-releases-open-sourc...
SUSE also really like their "I didn't expect the Spanish Inquisition!"-style random subscription audits too.
I’ve often wondered if the support is better if one is on the “correct”side of the Atlantic.
At a minimum, one would have the benefit of having time zone alignment with Engineering staff.
“We’re waiting for Engineering in Germany to get back to us.” is a common refrain.