They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.
This is nefarious behaviour on their part and consumers need to be protected from it.
I recently tried to cancel my landline and first they told me I could only cancel within 1 to 3 months up to the expiration, not earlier (which is clearly against any existing law).
It all done in bad faith and an instant black mark against any company.
wtf are ppl downvoting this. i had it happen to me.
or, you can just not pay even through collections. rarely does it impact credit score (much). lots of kinds of debt even legally can't (eg <$500 medical debt)
what gives you the negotiating power ? they can simply dock you on your credit report. thats what comcast did to me. they didn't care about negotiating
i use it for stuff like scammy dark pattern photoshop trials, and i can use a fake name and address.
i wouldn't use it for stuff like utilities or gym memberships that absolutely send stuff to collections and they deliberately collect your information to be able to do so
“You can cancel your subscription at any time by clicking the "cancel" button on your subscription settings page, here.“
It leads to a 404. With the benefit of the doubt, I’m not logged in — but it shouldn’t lead to a 404.
They refused to refund me when it was clear I'd tried to cancel.
I'd even gotten an onscreen message saying something like "your subscription will be cancelled".