Thanks.
The lack of direct documentation/instructions or link in the terminals to official rules strikes me as horrible ux. You basically just have to be in the know or know who to ask?
The lack of direct documentation/instructions or link in the terminals to official rules strikes me as horrible ux. You basically just have to be in the know or know who to ask?
In Germany, there was a sliver of time where stores essentially taped a piece of paper to terminals with instructions and big red arrows to select a specific scheme because that would benefit the store (and not cost the consumer extra). It didn't really stick, however. I suspect because it was two extra button presses and the consumer wouldn't notice either way.