When you can't write well, you "resort" to using a lot of body language and facial nuances in face-to-face communication, which works acceptably. Unfortunately, this doesn't translate well on zoom.

This "writing well" as a form of good communication is needed, but while in school, those same people who cannot write well also likely were complaining about learning how to write essays and such. Over time, this sort of lack of learning has resulted in poor written communication into adulthood i reckon.

And with the advent of LLM and all these chatGPT-esque bots writing for them, esp. in school, the level of literacy skill is only going to continue to drop!

In the past, companies had people specialized in translating conversations into written documents: secretaries. And executives took seriously the task of reading these documents. All this seems to be gone.

In software, you have the privilege of writing succinctly to communicate facts. In every other industry, the message needs to be packaged with courtesies like a greeting, cushioned delivery, and salutations. It’s a big waste of time and people stop reading your messages. But don’t put a bow on it and you get labeled as an asshole. At least the AI note taker can make me sound more palatable.