When a company has its street named after themselves and a fleet of buses to carry employees to the company, one can start considering Microsoft as a state with all the necessary bureaucracy.

Microsoft is long past the point of realizing they don't need to make their product good to keep users. Everyone who uses Windows is stuck using it because of software lock-in, or it's what's on the laptop their job provides, or because they can't afford a Mac. Outside of niche communities, there aren't a lot of "Windows fans" out there these days.

They'll gladly harvest your data whether you like them or not!

Large companies are the same for the same reasons, the relationship between you paying them and their personal benefit is so incredibly remote that it might as well not exist.

I am sorry if it sounded like I was suggesting it was not their fault.

I was simply stating fact, without any particular opinions on the matter of fault.

For stuff where they take money, like Azure, Microsoft has clearer lines of support. .NET and Windows are loss leaders.