But that was when I bought my domain and mail hosting service and few months later I had moved my email to my domain almost everywhere.
Years later Google also killed my primary Gmail (i.e what was primary email earlier) Google Play a/c (for lack of use; true I had never published an app) and didn't refund the $25 USD even though I had finished all the tasks needed to keep the a/c alive 3 days before deadline and I had also requested them to tell me "how to add the bank a/c" to get the refund (asked at least 5 times over a span of 40 days) - because they kept telling me "add the bank a/c for refund" and never telling me "how" or sharing an article or page that told me how. I could never find out how.
They kept the $25 - not even appeals were allowed/entertained. I got "final.. no further response" and that was it, literally no further response on it.
I stop to think sometimes why.. just why we gave these trillion dollar companies this much power - the likes of Apple, Google, AMZN, Meta, MSFT.. why?? Now we literally can't fight them - not legally, not with anything else. It seems we just can't.
It's the kind of thing I'd send to the small claims court out of spite.
Idiocies like this are why AI should absolutely never (at least at any present level of technology) be an inescapable means of filtering how a human is responded to with any complaint. Truly, fuck the mentality of those who want to cram this tendency down the public's throat. Though it sadly won't happen thanks to sheer corporate growth inertia, companies that do push such things should be punished into oblivion by the market.
Before you start justified screams of horror, let me explain the simple honesty trick that ensured proper ethics, though I guess at cost of profit unacceptable to some corporations:
The model could only decide between auto approving a repayment, or refer the bill to existing human staff. The entire idea was that the obvious cases will be auto approved, and anything more complex would follow the existing practice.
The system will become evil even if it has humans in it because they have been given no power to resist the incentives
Were humans working on health insurance claims previously known for being warm and tend to err on the side of the patient?
There will always be people who "try to do their best" and actually read the case and decide accordingly. But you can drown them out with malleable people who come to understand if they deny 100 cases today then they're getting a cash bonus for alignment (with the other guy mashing deny 100 times).
Technology solves technological problems. It does not solve societal ones.
I am just saying that the perverse incentives already exist and that in this case AI-assisted evaluation (which defers to a human when uncertain) is not going to make it any better, but it is not going to make it any worse.
I totally agree that the injustices at play here are already long baked in and this is not the harbinger of doom, medical billing already sucks immense amounts of ass and this isn't changing it much? But it is changing it and worse, it's infusing the credibility of automation, even in a small way, into a system. "Our decisions are better because a computer made them" which doesn't deal at all with how we don't fully understand how these systems work or what their reasoning is for any particular claim.
Insofar as we must have profit-generating investment funds masquerading as healthcare providers, I don't think it's asking a ton that they be made to continue employing people to handle claims, and customer service for that matter. They're already some of the most profitable corporations on the planet, are costs really needing cutting here?
This is the root of the problem, and it is (relatively) easy to solve: make any decision taken by the computer directly attributed to the CEO. Let them have some Skin in The Game, it should be more than enough to align the risk and the rewards.
I know that in the continuously audited FEP space, human claims processors were at 95%+ accuracy (vs audited correct results).
Often with sub-2 min per claim processing times.
The irony is that GP's system is exactly how you would want this deployed into production. Fail safe, automate happy path, HITL on everything else.
With the net result that those people can spend longer looking at more difficult claims. (For the same cost)
It helps, as you can suspect from "union" comment, that it wasn't an american health care insurance company.
Maybe it’s time to adjust your internal “MBAs are evil” bias for something more dynamic.
Nadella said this yesterday at YC’s AI Startup School:
== “The real test of AI,” Nadella said, “is whether it can help solve everyday problems — like making healthcare, education, and paperwork faster and more efficient.”
“If you’re going to use energy, you better have social permission to use it,” he said. “We just can’t consume energy unless we are creating social and economic value.”==
https://www.thehansindia.com/tech/satya-nadella-urges-ai-to-...
This is all an aside from the original point, which was that I think it is unfair to pin the proliferation and promises made about AI on some cabal of MBAs somehow forcing it. The people building the tools are just as at fault, if not more.