just out of sick curiosity...something about flights with ill-behaved fliers. Ultimately, as one who does not work in the airline business and has flown often, how often are pilots and staff perturbed by customers?
I have only had very few incident with ill-behaved passengers, and none that escalated. Ill passengers is a different story, especially on longer flights! With no hard data to back this up, I think that medical emergencies are probably the most common form of abnormal event that we encounter.