I'm inclined to believe what they're saying. Remember, this was a minor off-shoot experiment from their main efforts. They said that even if it can't be tuned to perfection, obvious improvements can be made. Like, the way how many LLMs were trained to act as kind, cheery yes-men was a conscious design choice, probably not the way they inherently must be. If they wanted to, I don't see what's stopping someone from training or finetuning a model to only obey its initial orders, treat customer interactions in an adversarial way and only ever care about profit maximization (what is considered a perfect manager, basically). The biggest issue is the whole sudden-onset psychosis thing, but with a sample size of one, it's hard to tell how prevalent this is, what caused it, whether it's universal and if it's fixable. But even if it remained, I can see businesses adopting these to cut their expenses in all possible ways.