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I’ve never had a problem with buying on eBay, but I have received counterfeit products from Amazon. In one case, it was an electronic gadget that was using a counterfeit chip, so the real drivers wouldn’t work. They did nothing to remedy the situation. Customer service didn’t even understand what my problem was.

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> They did nothing to remedy the situation. Customer service didn’t even understand what my problem was.

I don't understand. If I want to return an Amazon product for any reason I just return it. You don't have to explain the driver situation to customer support.

This is what I'm talking about when I say internet comments feel like people are operating in a different world: If you get a counterfeit product from Amazon, you just return it.

You can even return a product if you just decide you don't want it.

It wasn't a USB to RS232 converter was it? Those are notorious for the knock-offs filling the market and not working with the "real" driver.

On the hand the "not working" part here may be due to the original manufacturer deliberately breaking their driver if it detects them so I won't feel too bad for them getting ripped off.

They had to revert that when they realised they'd just bricked a load of critical equipment.

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