> business analysts don't get access to code or repositories at all for example or support people don't get access to the repositories and code.

Yes, but isn't it insane? What is the benefit from treating your own product as a black box? Yet that's mainstream. Sometimes I have the analyst (not on my team, but from a team we share a monorepo with) asking me questions that can be answered literally with a line of code. And she's a technical kind, knows SQL and such. And we write very idiomatic, high level code. But still, culture cannot change itself until it dies due to inherent inefficiency.