The address doesn't resolve for me (possibly my PiHole acting up), but our primary support is email-based, currently through Hubspot. Given the name I presume this is purely a chat bot? Makes sense, just asking.
this is not an normal chat bot we have 100s repeated question and find a pattern within them so based on the documentation we can predict what kind of question that the user can possibly ask so based on this we have implemented our own custom RAG solution that has high accuracy with relevant context with minimal latency.
also we have human in loop concept in the upcoming update
Sounds interesting, will check it out from another computer.
BTW, figured out it was some DNSSEC issue causing the domain not to resolve, getting "NSEC(3) missing" in my PiHole, which seems to be correct[1]. Guess I should have taken the hint[2].