Physical entropy governs real physical processes. Simple example: why ice melts in a warm room. More subtle example: why cords get tangled up over time.
Our measures of entropy can be seen as a way of summarizing, at a macro level, the state of a system such as that warm room containing ice, or a tangle of cables, but the measure is not the same thing as the phenomenon it describes.
Boltzmann's approach to entropy makes the second law pretty intuitive: there are far more ways for a system to be disordered than ordered, so over time it tends towards higher entropy. That’s why ice melts in a warm room.