My first trip to Paris many years ago, I felt that I was getting the "scenic tour" to my hotel from the airport but I wasn't sure where I was and certainly didn't know the best way between the two. There were other variations in other cities.
For a while, I lived near an airport and taxi drivers would be angry because they'd waited a long time to do a short ride and now would have to go back to the end of the line.
And according to other comments here, the "fixed price" isn't actually true - it appears some ride-share apps will add fees at the conclusion of the ride.
You paid a premium for promised X, specifically. Y showed up. This is the equivalent of buying a first class ticket, and getting put in economy.
Someone should class action this bs.