I sometimes also have to do "help-desk-like" duties on the applications that I am responsible for (think like 3rd level technical support):
I can tell you that you can train your users to give more helpful useful information (but of course sometimes they don't don't know by themselves what is important and what is not).
That's one of the main differences between mediocre and incredible engineers, being able to figure out what the problem that needs to be solved is and not work on whatever a stakeholder asks them to build.
No one will worry more about your health than yourself, you can consult, but you are ultimately responsible for it, and the more you know the better.
This is a factual claim regardless of what ought to be
What's the current processor temperature, EPS12V voltage, and ripple peaks if you have a oscilloscope? Could you paste cpuinfo? Have you added or removed RAM or PCIe device recently? Does the chassis smell and look normal, no billowing smoke, screeching noise, fire?
Good LLMs might start asking these questions soon, but you wouldn't supply these information at the beginning of interaction(and it's always the PSU).