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Well, this all sounded good until you claimed the product is fake. None of what is on the landing page is fake. This isn't my first product, I'm young but i've been building for a long time. I know better than to deceive people and I'm hoping none of this feels harsh but please don't call it fake.

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Maybe learn to listen better. They didn't say it was fake. They said "Also, from a brief look, your product just seems fake".

Actionable honest feedback, and you're burning them for it. The feel is important, even if it is hard to quantify.

Their comment was helpful, and they don't have to spend 5 minutes of their precious time helping you. Graciousness and thankfulness can be learned.

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