$3 isn't this kind of a small problem?
I miss rideshare service, in Denmark we have mess of expensive high quality taxis that you cannot get hold of when you need one.
I miss rideshare service, in Denmark we have mess of expensive high quality taxis that you cannot get hold of when you need one.
But instead of refunding the $2 it cost, they refunded like $1.19 or something to that affect.
The toilets were awfully dirty, there was no toilet paper and no soap. I took some pictures just in case, then I filed a chargeback with my bank. After some weeks, they gave me my 2 euros back, and the company that manages the toilets probably paid a small fine to MasterCard or whatever.
Was it a waste of time, for just 2 euros? Sure. But if nobody starts complaining, nothing will ever be fixed.
This is how I feel. Money is money. If you don't complain, why not just start donating to these corporations? It's effectively the same thing. I've successfully argued over a difference of $0.90 on a restaurant order (they rung up a different appetizer than I actually ordered). If you don't push back, they'll never get better.
So I get the item, contact support for my price match and they say sorry, we can only give you $5 back. I get upset because that's not what I was told, and have a screenshot of the chat to prove it.
We went back and forth forever, I got more and more angry and eventually returned the item for the full amount, and prime had just recently renewed and was in the refund window, so I got a refund for that.
Unfortunately I need Prime where I live, so I signed up for it again a few days later, but used a free trial month.
The whole thing was a giant waste of time, and felt very "optimized".
To do anything else promotes them doing the same thing to you in the future and other people.
Sometimes you gotta pick your fights. Chargebacks to gatekeepers are the worst because life is long and you will always lose.
Chargebacks are the last resort - only really worth doing if it is a large amount that you will miss if not charged back.
As such it’s often preferable for an individual vs arbitration.
no, but a company has more levers than just small claims court - such as banning you from doing business with them, and removing all existing relationships.
Google, for example, could ban you off gmail, remove your storage in gdrive, and take away all of your youtube videos.
A big enough company with your data/process/utility that you must rely on and is locked in, would have enormous leverage over you that a small claims court won't have.
This is why they don’t delete Google accounts of everyone using an add blocker for example.
The only time they actually push people on that issue is with YouTube due to their very strong market position.
For example, I once had a driver that heard regenerative breaking was good for fuel economy, so decided to cycle their busted prius between 60mpg and 70mph every few seconds on the freeway. I was carsick for 2 hours after that ride. Another time, I had an angry line of people tapping the windows and politely giving the driver some unsolicited advice. (The mob was right; I mostly just tried to hide my face.)
So, the $3 is a big problem, but has nothing to do with money.
You're right -- it's surprising Lyft wouldn't just give back $3 (such a small amount!) to keep a customer.
Its the principle, not the size of the cost. If a company with good customer service accidentally overcharged me $200 but I could call someone and have it fixed easily that would set me off far less than a company that screwed me out of $1 who has shit-tier dark pattern customer service.
I wonder if strong worker unions and regulations forced Uber to buy an existing company rather than starting their own presence.
It's the same car. They just charge you $3 more for thinking you're going to get something nicer. You're not.