I get that most people just drop a text or WhatsApp, or talk face-to-face. But what I’m really curious about is ad-hoc feedback on UIs.
Do on-site feedback widgets actually work? Would you use one if it let you leave powerful, contextual feedback right where it matters?
Would love to hear from anyone who’s dealt with this.
Once the bigger wave of feedback came in, that project went through triage (usually by the project managers, etc), where every single point of feedback was given some sort of resolution (whether it's a bug we need to fix, a good feature request for the future, or something to not be done at least for now). Every single task had to get a resolution. After that, we had a filter where each of the tasks moved into their respective projects (bugs, features, etc) and we went on from there.
The company Linear [1] has pretty good systems built for triaging [2] for example. In another company, I was in a team with two other designers, who basically dumped all the feedback they received (or had the feedback be dumped) into triage and they reviewed it every once in a while.
widgets are fine for quick "this button doesn't work" stuff but for real UI feedback you need context… what were they trying to do, where did they get confused, what did they expect to happen
we do weekly design reviews where everyone can see the same screen and talk through flows in real time. way more valuable than async comments scattered across different tools
the trick is making it feel collaborative instead of like a critique session. when people feel heard they give way better feedback