I don’t think it’s true that “consumers don’t care about quality” but rather that their concern for quality doesn’t really manifest itself in those terms. Consumers care about critical tools being available when they need them and businesses often have a hard time situating feature requests in the broader desire for utility and stability (in part because these are things only noticed when things are really bad).

Part of my growth as a developer was connected with realizing that a lot of the issues with quality resulted from miscommunication between “the business” and engineers advocating for quality.