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Comment by aiauthoritydev | Hacker News Reader

It is not the status page that drives customer compensation. It is downtime.

The status page is essentially an admission of guilt. It can require approval from the legal department and a high level official from the company to approve updating it and the verbiage used on the status page.

then it’s fucking useless. Let’s crowd source our own

That’s what Downdetector is.

https://downdetector.com/

working on it! (valet network)

"It can", this is just free-associating, don't let it get to ya. (disclaimer: xoogler)

We tried to do that. It didn't work. Too much spam, scams, and abuse.

You're in the crowdsourced version right now.

You are likely right, but it's still gross dishonesty. I'm not ready to let Google and their engineers off the hook for that.

Inter alia, "is essentially", "it can", tell us this is just free-associating.

We should probably avoid punishing them based on free-associating made by a random not-anonymous not-Googler not-Xoogler account on HN. (disclaimer: xoogler)

> It can require approval from the legal department and a high level official from the company to approve updating it and the verbiage used on the status page.

Is that true in this case or are you speculating? My company runs a cloud platform. Our strategy is to have outages happen as rarely as possible and to proactively offer rebates based on customer-measured downtime. I don't know why people would trust vendors that do otherwise.

I don't have any special knowledge about the companies involved in this outage. I do know most (all?) status pages for large companies have to be manually updated and not just anybody can do that. These things impact contracts, so you want to be really sure it is accurate and an actual outage (not just a monitor going off, possibly giving a false positive).

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