Gitlab begs to differ.

The number of times I’d google my problem and find a ticket from 6+ years ago with dozens of users participating in the comments, confirming it’s a consistent, common problem, and not a peep from their devs.

It’s like their public issue tracker only exists to insult their users.

Apple doesn't have this. They're super successful. I hate it! But, clearly that's not an argument most bean counters are going to care about given such successful companies have some of the worst feedback mechanisms.