The problem is crap people are cheaper in India than crap people elsewhere. And that looks good on the balance sheet.
And as we’re about maximising shareholder value these days then that’s fine apparently.
That's not really the case though. You can get access to very highly educated, talented folks in India for cheaper than you can get access to similar resources elsewhere because labour markets aren't equal and cost-of-living differences are a factor.
> The problem is crap people are cheaper in India than crap people elsewhere. And that looks good on the balance sheet.
True, I'm not arguing that India isn't cheaper, and it is true that if you want to hire crap people, you might as well hire cheap crap people compared to expensive crap people.
I don't want to put the cart before the horse though: you're assuming that a company outsourcing to India prioritises cost over quality, which simply isn't true.