Organizing a 24x7 bullet-proof on-call rotation with PagerDuty

blog.dotcloud.com

>It starts with a quick toolbelt check: do you have proper access to ... the internal documentation Wiki?

Another tip is to make sure you have secondary/hard copies of the most critical things. If the wiki is inaccessible (e.g. a mass network problem), you still need to be able to fix the issue. You won't be able to check the wiki for the procedures.

Good point, our wiki is a backed by a mercurial repo, which is mirrored on bitbucket, and most people also have it checked out locally, so that if there was an outage that prevented us from viewing the wiki, we have other ways.

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