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Google translate yielded:

Service and Support Technical and General Affairs Office hours: 08:00 to 18:00, Front-hour on-call, 24/7 as an option Tel: 08-555771 55 Fax: 08-555 771 99 Mail: support@bahnhof.se

Sales Questions regarding contracts and RFPs. Hours: 9:00 a.m. to 17:00 Tel: 08-555771 50 Fax: 08-555771 99 Mail: sales@bahnhof.se

Buy voostapp.com, point it at your servers, and tweet about it (or use some other form of out-of-band communication) while you let people know you're working on it.

It's a long shot, but you could try calling the CEO, Jon Karlung Phone: +46 (0)761 110160 (this is a cell phone, so there is a chance he's not away from it even though the time is closing in on 1 AM over here)

Alternatively, same reasoning with the CEO of Bahnhof Unipessoal Lda: Johnny Aspman Phone: +46 (0) 76 111 01 02

I hope you will get help sorting this out as soon as possible, but I would add that unless you signed up for 24/7 duty service, I don't think you are being quite fair to the provider; so far you are getting exactly what they declared you would: Phone support 08:00-18:00 CEST, weekdays.

Good luck!

Call them