That sounds absolutely insane. Doesn't Google have any way to dispute the business ownership? Can I take over any business on the maps by just registering a domain that contains the business name?
It is absolutely insane that organizations are weaponizing this.
> Doesn't Google have any way to dispute the business ownership?
I can only speak for the US and it’s been a few years since I’ve done it, but yes Google does have a way. You can report an issue, and “claim” a business. Google will literally send a postcard with a unique ID to the registered physical address, and whoever gets that postcard can take ownership.
> Can I take over any business on the maps by just registering a domain that contains the business name?
Absolutely not (at least legally I assume). It’s probably trademark infringement and potentially fraud to misrepresent that business, and also Google has other methods to verify ownership (see above).
If the address is different than the address of the shop-owner, then how would a user who uses google maps get to the shop? And why wouldn't the shop owner just create a new, correct listing?
When you say "registered address", do you mean the actual business registered address (as in on Companies House in the UK, for example) or the address which was used to register the business with Google? Because if it's the latter, I think I see a problem ...
Believe it or not, someone spent at least a few hours thinking about this.
The address is physical address that a customer would go to when they look up the business on the map. If it's a restaurant, it's the address that has the tables and food and drinks.
yes, as long as the business doesn't have that already. And that's the point - many small restaurants, takeaways etc simply don't have a website because they think they don't need one, until they're fucked by Lieferando.
Their entire business model seems to be centered around extorting businesses. I stopped giving them money after they inaccurately posted that a certain restaurant delivers to my location and got a phonecall from the place that this was the case so I agreed to pay extra to fulfill the order anyway, because Lieferando certainly wouldn't take responsibility.
Nowadays I use them only for discovery, but call the place directly or use the webpage if the business provides online ordering.
It appears that their initial value proposition to businesses was substituting delivery services so that restaurants could scale that up without hiring more staff. Of course enshittification made that service worse than just walking/driving/taking public transport there.
Plus, many restaurant owners are immigrants, and undocumented/underpaid labor is blooming as well. The last thing they want is to attract the eyes of the government.
I reported it, of course, (as someone else mentioned, Suggest an Edit) and they got changed, but I haven't checked to see if he changed them back.