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I work for one very big software company.

If this was 'a simple user error' or 'not using the right tool for the job' than this was an error from smart people and it still got fixed by using AI/ML in an instant.

With this, my argument still stands even if it would be for a different reason which i personally doubt.

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Often big companies are the least efficient. And big companies can still make mistakes or have very inefficient processes. There was already a perfectly simple solution to the issue that could have been utilised prior to this and overall still the most efficient solution.

Also, everyone does dumb things, even smart people do dumb things. I do research in a field that many outsiders would say you must be smart to do (not my view) and every single one of us does dumb shit daily. Anyone who thinks they don't isn't as smart as they think they are.

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