As far as I can see, awful UI never stops people from using software that is "mandated" or "default". I mean have you seen Windows? MS Office? Web sites? Mobile apps??
As far as I can see, awful UI never stops people from using software that is "mandated" or "default". I mean have you seen Windows? MS Office? Web sites? Mobile apps??
Mind, I barely actually use any Excel/Word/PowerPoint software, but I often have the feeling that a lot of user complaints for these types of things simply come down to: "It's not what I'm used to, therefore it's terrible.".
With new stuff, the blame will always lay on the new software even in situations where it's lack of skill or attention from the user.
I remember a University I used to work at as a dev moving a few classes of a few loud professors from open source Moodle to a paid product, and professors basically replicating Moodle's discussion board functionality by creating public wikis and hoping students wouldn't mess up when editing.
One day one professor approached me wanting a way to prevent students from messing up the "fake discussion board". He got a mouthful from the Dean who was nearby and was footing the bill of a few thousand per month on the expensive SaaS.