Klarna CEO says AI helped company shrink workforce by 40% | Hacker News Reader

Klarna CEO says AI helped company shrink workforce by 40%

cnbc.com

4 pointspseudolus4 comments

Wish they'd shrink the workforce by 100% so I'd never have to hear about Klarna and their stupid AI gimmick news again.

Seems to contradict Klarna changes its AI tune and again recruits humans for customer service (253 points, 3 days ago, 125 comments) https://news.ycombinator.com/item?id=43955374

.. it's vaguely mentioned late in this article:

  He acknowledged a full tilt toward AI-based support roles resulted in lower quality work.

But apparently not enough to pull the article/rewrite the title.

The end goal is to fire 100% of the workforce to secure an infinite, automated, exponential money printer. AI is merely a justification that he anticipates will sound nice enough to early VCs he's afraid will dump on him.

None of these kinda claims ever come with details.

They just seem like "me too" announcements...

Reply on news.ycombinator.com