People listing mcmansions they cant sell in a state of disrepair, lies about amenities and internet. Had to relocate several people repeatedly in the middle of the pandemic lockdown and it took months for the refunds to process.
Had another host try to pressure me into a cash deal and then claim damages to extract fees when I turned it down. After supplying their text messages and proof that the place was fine I had to wait 18 months for a refund and was locked out of renting a safer place.
I can't imagine trusting them for anything else. I now exclusively use craigslist and other sites that allow you to directly deal with property owners and have been really impressed.