Organisations fail when the ‘business’ people take over. People who let short term money-thinking make the decisions, instead good taste, vision or judgement.
Think Intel when they turned down making the iPhone chips because they didn’t think it’d be profitable enough, or Google’s head of advertising (same guy who killed yahoo search) degrading search results to improve ad revenue.
Apple have been remarkably immune to it post-Jobs, but it’s clear that’s on the way out with the recent revelations about in-app purchases.