Square introduces monthly pricing
squareup.com
squareup.com
Square is placing a big bet on the numbers working out in the long run. If their analysis is just a little bit wrong, they're going to burn through millions of dollars in losses.
Why? Because the 1.3% "sweet spot" is almost certainly well below their cost. "Interchange" is the wholesale rate that processors like Square pay to card networks. Visa & Mastercard publish their rates and as far as anyone knows they're not negotiable. According to FeeFighters which did a lot of public research around rates, the average interchange rate for a typical card mix is:
1.58% + $0.13 per transaction
Unless they've figured out a way around standard interchange, this is Square's approximate cost.
Remix that into a 2.75% flat rate and you'll find that Square already charges less than that cost for purchases below ~$6 (even considering that there's a special, lower small ticket interchange rate). And now for businesses that hit the sweet spot around $17-21K/month, Square's probably also taking a loss.
No doubt Square is betting on a mix of merchants that fall in the profitable peaks between those troughs. All in the name of simplicity.
Sources: http://feefighters.com/square-calculator http://usa.visa.com/merchants/operations/interchange_rates.h...
I've always assumed (maybe erroneously) that Costco received a lower processing fee in exchange for the exclusivity which pushes more transactions.
But you're right, they're not totally non-negotiable. Supposedly very huge retailers like Walmart get better rates. But Walmart does probably 20X Square's volume, even with Starbucks folded in.
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Up to $400 per any single transaction and up to $250,000 in total transactions per year—or approximately $21,000 per month. Swiped transactions over these limits simply cost 2.75% per swipe.
$21,000 * .0275 = $577.5 in fees.
I would love to see more Square adoption. In Charleston, lots of cart vendors (hot dogs, popsicles) use Square, as well as many vendors at the farmers market.
It's a nice idea, though I don't know how many companies are in the $10k-$21k/month revenue bucket that would see a benefit. All companies processing over $250k per year can save a max of $300 per month by signing up to the fixed rate plan and then paying the normal fee thereafter.
The new fee band gives savings to those processing more than ~$10k/month, but provides no savings for smaller users.
This is a great deal for any company making more than $10k a day, or about $500 assuming 20 working days a month. It's starting to sound like a decent deal that should appeal to a lot of small businesses.
I think what this does is retain existing Square merchants a bit longer -- ones who grew from $0 to $8k or so, are now evaluating real merchant accounts. Inertia, other advantages of Square (PWS), etc. might keep those merchants another year or two, getting them up to around $20k/mo revenue, and then Square might come out with something new for them (a Square-specific payment instrument? Pre-loaded cards using ACH per merchant or across Square with 0% fee?)
In college, I financed a spring break trip with credit card points by buying US Savings bonds on a credit card. The US treasury quickly wised up and realized selling bonds without charging a credit card fee was stupid. Even the US treasury got caught up in the first internet craze.
Deal gets worse for the business the further your revenues are from the $250K limit.
Definitely a big deal though.
I'm guessing they were having issues with adoption in that sector so they rolled this out to make it a little tastier.
They probably have the best penetration in the under $120k/year sector, because of the ease of setup, low overhead, no monthly fees, etc.
I have a good friend who runs a small shop (> $50k/year) and she loves square. Got them up and running painlessly, their iPad is their cash register / POS system, and she pays a manageable amount to Square for it. She keeps asking me when Square is going to start doing online payments, because their transactions tend to be small online PayPal's 2.9% + 30¢ is painful in comparison.
Going international, or making such a reader, opens up an enormous market and the potential is huge.
I'm waiting, excited, as I see Square disrupting this business. As tibbon asked earlier in the comments: "why has no one disrupted this market before". I'll think it is a good question, I have no answer, but find it is about time. Ref. http://news.ycombinator.com/item?id=4392763
Also, an interesting firm from Sweden, which is worth following now is iZettle (https://www.izettle.com/) which has developed an EMV reader. Noticably their, "how much do I pay to use iZettle" page is intresting. http://help.izettle.com/customer/en_us/portal/articles/53095...
For merchants the biggest issue around chip and pin cards is this:
If the merchant takes a signature, then they are liable for loss incurred by bad transactions.
Which simply means, very few merchant accept signatures and only in exceptional circumstances.
So any EMV reader in Europe, to achieve adoption by merchants, will need to offer a PIN entry method.
However here is the other part of the deal.
A PIN entry keypad must be secure. In fact, the keys themselves cannot be implemented in software that exposes the key presses to any other software.
Usually this means that the hardware keyboard itself doesn't send keypresses to the OS, it is a dedicated piece of hardware (with screen) that only transmits the hash of the PIN to any external system.
In effect, Square would need to re-design their device to include a PIN entry keypad and screen.
But then the security theatre results in a change of liability that merchants are unwilling to accept, then you are in a position where to get adoption you have to prevent that shift in liability.
Answer-wiki pasted in for convenience:
«US only:
- Paypal Here ( https://www.paypal.com/webapps/mpp/credit-card-reader , US)
- Intuit Go Payment (http://gopayment.com/, US)
- Payware Mobile by Verifone ( http://www.paywaremobile.com/en , US)
- Phone Swipe (http://www.phoneswipe.com/, US)
Europe only:
- iZettle (http://izettle.com/ , Sweden, chipcard reader)
- Cellphony (http://www.cellfony.com/, FR, still in beta)
- iPay by PrivatBank (http://itunes.apple.com/us/app/ipay/id307368715?mt=8 , Ukrainia)»
1) Why is it just now that someone's actually providing competitive service in this space? We've had people selling CC machines and service for years...
2) Where (in general, not just with Square) does the money actually go? It seems that prior to Square announcing this, getting under 2-3% or so was nearly impossible. On the scale of the US economy alone, that's HUGE money. What are the fixed per-transactions costs? Its just pushing around bits in a system right?
To answer 1:
Almost all of the fee structure goes to players much higher up the chain than Square. The networks take a chunk, but in fact most of the fee goes to the originating bank (the bank that issued the card). This is a major source of income for most banks these days and can generally be arbitrarily set by them since merchants not only have no other options except cash, but also cannot tell what their interchange fee would be prior to accepting the charge (except with a flat rate system like Square). So, because processors (Square) do not control the rates, there is no way for entrants to create any real competition around them.
Not to mention that 2.75% is actually kind of high as an overall average and that the rumor is that Square actually operates these fees at a loss currently.
Now, as for 2:
As I said above, most of the fees go to the bank that issued the card (1.5-2.0%), another part goes to the network (VISA/MC), and the rest to the processor (Square). This is indeed HUGE money. It is literally hundreds of billions of dollars of revenue and profit controlled by a handful of banks. A high-ranking employee at a major US bank once told me that if you break down their corporate profits by division, interchange fees alone account for a significant portion of the entire bank's profits!
So, suffice it to say, if we (the entrepreneurial world) can figure out how to create an interchange free system, its inventors could possibly be some of the wealthiest people in history. I happen to have a strong business plan along these lines and would love to share/discuss it with anyone interested. Let me know!
edit: typo
Another way of thinking about credit cards is a way that a large groups of customers are able to band together to collectively demand discounts, rewards and other valuable protections from merchants in exchange for their business.
The banks compete amongst themselves to win your business as a cardholder by trying to negotiate higher discounts from merchants. (the fees paid by merchants are called MDR or merchant discount rate).
Perhaps I'm a minority here, but I actually would more prefer just simple cards that are used for payment than a reward-based card (which is why i have a very basic debit card from a credit union). All the airline points and discounts just strike me as marketing more than a real benefit. US Airlines keeps reminding me of the number of points I've forfeited by not using them enough... as if that will make me want to use them more and still not get free flights.
If there are people willing to give you free money you might as well take it. :)
Amex has also consistently given me absolutely fantastic customer service. I'm really not in any hurry for them to be disrupted...
Like I said, I use rewards cards as well, it's a bit of a tragedy of the commons if you will, everyone just trying to offset their costs for a little, but this just causes the hidden costs to continue to rise.
I disagree about the tragedy of the commons part -- specifically that it's any tragedy. In order to keep the discussion simple I'm not going to go into the potential for abuse (which is a serious problem) and the charge-vs-credit card distinction, but overall I find cards to be enormously beneficial compared to cash: I can buy pricier items without having to travel to the bank to take out cash in advance or mess around with checks (an annoying, less-secure system that rather scares me fraud-wise), I can buy gas without going inside the building, I can buy things online with ease, I can dispute charges in case of fraud or if a merchant trys to pull a fast one or never ships me the item (and I've been able to do this successfully), and I wouldn't really be out any money if someone stole my wallet, I'd just need to make a few phone calls and get some new cards overnighted to me. For free. It's tremendously convenient, and to me, completely worthwhile.
It's amazing how quickly the world can change these days: it's an industry that's about a hundred years old that pretty thoroughly changed the world and has already made it to the "unpopular incumbent" stage.
Source: http://usa.visa.com/personal/using_visa/checkout_fees/index....
Jewelers are different, they can negotiate price, nobody pays retail at a jewelry store, that gives them flex around these cc agreements you speak of. The other reason jewelers often take cash is they let you off the hook for sales tax, which can be risky for them, yes. The jewelry business is fascinating, and full of "old guard" industry type practices, I didn't get fascinated with it until I started looking into buying a high end watch. But I digress.....
Having a premium membership on United for example lets you use expedited lines for checking luggage, security and boarding. In addition you get free checked luggage, better customer support and are more likely to get upgraded to first class and are all around treated better by United.
What is needed is an entirely new network....
http://en.wikipedia.org/wiki/Merchant_account#First_Tier_-_Q...
And an example of a processor's fee schedule here:
http://www.gotmerchant.com/merchant_fees.php
Meanwhile, my debit cards (which are almost always processed as credit since I don't like typing my PIN) still collect 2-3% and I get no benefits.
How? The "about" field in your profile is blank.
Let's say they aren't operating at a loss though. The processor typically receives 25-50 basis points on a transaction (0.25-0.5%). Let's assume Square is receiving 0.5% and generating revenue from their transactions.
At $5B/year in processing volume, that means that Square's revenue is 0.005 * $5B = $25,000,000.
$25,000,000 in revenue for a company worth $1B+? That's an extremely high valuation (40x revenue or more). And that's before figuring in all of Square's costs.
Basically, all of the people who look at the numbers don't see how Square will actually become a highly profitable company in the near future.
Indeed, that seems to be the way they're going, what with _Pay with Square_ allowing for contactless, mobile-based payments.
First they disrupt card processing for small merchants with low transaction rates that just murder traditional merchant account fees. Next, they get themselves involved on the consumer side of the transaction, abstracting away the physical card. What's next? Why not do away with the card entirely?
How about _Pay with Square_ prepaid accounts? Allow users to fund their accounts via store-bought gift cards, or Dwolla, or perhaps even go crazy and accept Bitcoin. If they do that, then Square could give that 2.5% transaction fee back to the consumer, and profit from the interest on the float.
Also, all of Square's payments including digital ones still get processed over VISA/MC/AMEX and still have interchange. Getting rid of the card itself does no good to lower fees.
Prepaid accounts would definitely work though. Again, Square probably isn't interested (and may be prohibited) from competing with VISA/MC though.
I was unaware of this; that does make a significant difference.
My belief, however, is that some investors are betting on Square's potential as much more than a credit card processor -- really, more of a data and payments platform. If Square can own the marketshare of payment transactions happening offline, then other monetization opportunities appear and the credit card processing is more of a loss leader or infrastructure investment (e.g., Amazon investing in warehouses and supply chain management).
Some of the other opportunities include: coupons (they know exactly what you buy and can tailor deals); analytics (e.g., household good purchases dropped by 25% in San Francisco last month); recommendation engine (I ate at these restaurants last month, this week Square recommends these); and a replacement network for credit cards, though this seems unlikely in the near term because of the difficulty factor and the fact some big banks are investors in Square.
While there are assuredly other ideas, and while some of these may never yield profits, the macro point is that investors are betting that Square can monetize payments data and payment identity in new ways -- if it can become the new funnel through which everyone pays businesses in the offline world.
In my view, this is the potential of bitcoin...an open platform for payments that doesn't require trusted third parties. I don't think a single company (or even country) could pull it off, but a new open protocol (like SMTP but for payments) that runs on the internet could do it.
I'm making a bet in this space (see profile).
and my experience is in Canada, not the US, but in general our rates are slightly worse here. Your rates might be high because your volume is pretty low.
I mean take credit cards for example. You have Visa and Mastercard with the majority of the market. Then you have American Express and Discover that have a tiny portion.
That's it. And that's more or less worldwide.
You'd think since the coming of the internet, we'd have at least some competition in this space. Just imagine how much money there is, in join Mastercard/Visa as a top 3 credit card.
Square is a little lower down the chain, so the main thing they are giving here is passing through their huge savings down the pipeline. But even then it's not 100%.
Their basic pricing is 2.75%. So essentially you need to sell $10,000 worth of stuff before you start profiting off the $275/mo...and you only have until $20,000 before you go up to the regular 2.75% pricing.
And 2.75% is pretty high...for credit card processing.
They have to pay for infrastructure, they have to pay for customer support, they have to pay for fraudulent transactions and on and on. I think most credit card companies have something like 10%-15% ROI
This is why large e-commerce companies have giant fraud departments trying to prevent fraudulent orders and charges on their site; because when they occur, they generally just eat the loss.
From wikipedia (http://en.wikipedia.org/wiki/Credit_card_fraud#Merchants): "The liability for the fraud is determined by the details of the transaction. If the merchant retrieved all the necessary pieces of information and followed all of the rules and regulations the financial institution would bear the liability for the fraud. If the merchant did not get all of the necessary information they would be required to return the funds to the financial institution. This is all determined through the credit card processory."
From what I have seen, it is very common for the merchant to be liable for losses on a card not present transaction (e.g. online retail) but the credit card company stomaches the losses for a card present transaction.
I suspect that online merchants could reduce their liability by implementing things like Verified by Visa but choose not to because it causes them to lose too many legitimate sales.
Blame the banks issuing credit cards for the high rates, not Visa and MC (both AmEx and Discover are, effectively, their own issuing banks - so go ahead and give them their fair share of the blame)
I work in the industry; it's my job to know how this works. Here is an example from Wikipedia (bear in mind the amounts are fictitious but relatively accurate): http://en.wikipedia.org/wiki/File:Gao-report-on-interchange....
To address your point, I understand interchange as being set and collected by the card network, and is non-negotiable. Anything off the top is left for the banks to keep for themselves, e.g. the plus in "interchange plus" pricing). Another example assume a hypothetical interchange of 1.5% and a merchant that has a merchant account that costs 3.5% + 30¢ (gateway) per transaction. In this case the card network takes 1.5%, the gateway 30¢, and the banks 2%. Is this not how it works? It would be nice if you could cite something (not trying to be an ass in case it reads that way :).
As for 1), the emergence of mobile devices have really enabled this to happen. Square is really useful in the mobile environment. Prior to that, it was Internet merchants and traditional POS systems.
- At $10k / month $275 is 2.75%
- At $5k / month $275 is 5.5%
- At $2500 / month $275 is 11%
It doesn't say if there's a commitment or if there's a way to switch back and forth depending on volume.
> "we’ll bill you $275 on the first of each month. Change pricing plans at anytime from Square Dashboard."
So no commitment. If your volume drops too low, seems you can just drop back to their usual rates. And since their "overage" rate is just the standard rate, there's no reason not to do it if your volume's higher than their cap ($250K/yr, max $400/swipe).
It sounds more like a safe customer acquisition strategy for Square (with acquisition cost maxed at that value) then a huge savings for small businesses (min swipe cost would be at 1.32% compared to 2.75%).
This is being spun as an innovation when, in reality, it's likely to net Square more revenue as there are probably more merchants between $0 - $10K than there are $10K - $21K.
It's a good deal for any business swiping over $10k/month on average.
And if it was possible, it's definitely a TOS violation (though not illegal, unless someone thinks you're laundering money)
Quick and dirty math here: Stripe charges $275 per month for card revenues up to $21,000 per month. I took a look at http://truecostofcredit.com (courtesy of FeeFighters) and the merchant fees per transaction vary widely based on the type of merchant as well as card type. For the sake of argument, let's say the average Visa/MC transactions costs the merchant 1.75%. And let's say that the average AmEx transaction costs the merchant 3.5%. Now let's assume it's an 80%/20% distribution between MC/Visa and AmEx transactions, respectively, bringing a blended rate of 2.1%. Assuming that the merchant is charged 2.1% per transaction by their credit card company, the tipping point is $13,095 of revenue per month. Anything above and beyond that and this is a good deal. Below it, it's not (aside from the fact that's a fixed cost versus a variable one which is worth something).
* Unless you're doing billions of CC volume per year, in which case that turns into real money.
Not all Visa cards are created equal. Different Visas cost different amounts to process, based on a huge number of factors. Debit/Credit/Charge, Intl/Domestic, Business/Personal, Prepaid, numerous sub-categories, etc.
Looks like they should say "if you're doing more than $10k (or $13k if you want to bring in the competition), but less than $21k, take this deal". But of course, no one would take it.
And there's value in a simple rate, too. Yes maybe you could run the numbers and find some scenarios where you'd save elsewhere, but it's a very confusing and somewhat deceptive landscape, and if you get it wrong you might actually end up paying more. There's value in knowing that you're going to get a pretty fair and understandable rate up to at least $250K/yr of revenue.
A merchant processing 50k/month on square paying 2.75% would save money by switching to the new plan. At least, if I'm reading this correctly.
e.g. I had a 2% cash back credit card
Cashback: 21k/mo * 2%=$420
Fees: $275
Upside potential: $145/mo
Not much profit possible, but with multiple accounts at roughly 2 $400 swipes per day per account, I would watch out for something like this.
The real risk you're taking when abusing a merchant account is being added to the TMF (Terminated Merchant File) and MATCH (Member Alert to Control High-Risk Merchants) lists. These are essentially blacklists for the payment card industry that all acquiring banks and processors check new applications against.
The reason the risk is not lessened is that when a merchant is added to these lists, both the company and all the company's principals' names and social security numbers are added. The list of a company's principals is something merchant account providers ask for on new account applications for this reason.
Basically, if you do something so egregious as to be added to these lists, you'll never be able to have an ownership stake in any business accepting credit cards for the rest of your life. The only way to get approved in the future would be to commit a new act of fraud to avoid the new acquirer from knowing a blacklisted person is a principal of the new company.
I don't know about you, but for any kind of entrepreneur, the prospect of a lifelong ban like that would be pretty terrifying.
doesn't really sound like you can hide it well then..
However, I do wonder what kind of perks you get from a credit card company if you could spend $250k/year with them.
I clicked on a news announcement for a product that I currently know very little about and this will be my first engagement with ANYTHING they have published. Would their impression on me be better if I get a giant white screen, or if I get a note saying that their page requires javascript?
Regardless of my engagement with the product, it is certainly a bad assumption to say that everyone blocking javascript is not a potential customer.
If your business takes $160,000 in a year, you end up paying square a rate of around 2.06%.
Is this really that revolutionary? (.. am I oversimplifying the situation?)
A business that processes 60K a year is below the size that is targeted by this pricing structure. They are better off continuing to pay 2.75% per transaction.
I just get the feeling square are offering a similar deal to a lot of other payment gateways, but packaging the deal differently - i.e. they're not really being that disruptive.
It would be like the phone companies charging you for the cheapest phone plan based on your usage for the month.
https://docs.google.com/spreadsheet/ccc?key=0An_-Z6kZBAXndFF...
Addition: Gopayment is also better than Square's standard 2.75% for anyone processing more than ~$1,200 per month
So the product is only for businesses who meet all three of the following criteria:
1) small enough to not need over $21K per month of credit card charges
2) low enough chargeback risk that Square accepts/keeps them as a client
3) are currently paying more than $275 in fees per month with their current provider.
So bottom line this is a great marketing pitch but not really useful to the vast majority of companies in the real world. The odds of #2 and #3 both being true are basically nil for businesses small enough to meet #1.
It saves a ton of money for merchants who make over $10,000 per month. Those are the people who will sign up for the new plan.