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Comment by makeitdouble | Hacker News Reader

They might, but they'll have lost the "it's for consumer's good" battle through and through.

4 years ago some people were still swallowing the security or privacy argument, and users didn't understand what they were missing. This time any of these facades will be broken to death.

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I buy the security and privacy argument. I don’t want to deal with anyone other than Apple for refunds, cancellations, etc. I don’t trust anyone else to make these things easy.

Then you can happily tell Apple to fix it. Apple already has a system for this called Apple Pay, and it’s royalty free on top of regular credit card networks.

If it’s about security and privacy only, demand the ability to check out in an app using Apple’s own payment platform. Watch Apple squirm.

As for the subscription convenience, I know how to make this even better. Let’s give Visa and Stripe a monopoly on all transactions, and then have them build a unified subscription portal. Awesomeness!

I don’t understand your points. If I buy things through the App store on iOS I know if there is a problem I can get relief very easily. I can easily cancel subscriptions without having to jump through a bunch of hoops. I prefer to keep things this way. You apparently don’t. As such we disagree.

I feel you to a large disagree. That said Apple’s IAP has multiple issues

https://bsky.app/profile/gergely.pragmaticengineer.com/post/...

I don’t know anything about the issue from a developer perspective. I just know that as a consumer I like how Apple handles things.

Really? Most of those sound like positives to me (the consumer)

I am not shedding any tears over developers not being able to nag me about why I’m cancelling, for example.

Same goes for all the shenanigans mentioned about variable pricing for different users.

I think a lot of devs are out of touch with what customers want: transparent pricing, easy cancellation, not worrying about the store running off with my credit card. How the costs are split up between Apple and the devs is jury not something anyone cares about.

It would be great if the market could figure out this.

They have, on the Mac.

The market figures it wrong in lots of instances. Like cancelling cable subscriptions or gym membership. The market, in your parlance, did decide this by Apple being the most profitable phone maker. People could buy other phones and didn’t. I guess that version of the market figuring it out you don’t like.

> The market, in your parlance, did decide this by Apple being the most profitable phone maker.

I don't recall that defense saving Microsoft back in the day.

My point is, saying “let the market decide” is a stupid response. One can always pick a starting point and say, “but the market did decide”.

No one is forcing you to move away from IAP and subscriptions. Just ignore the link that takes you to the web. And be ready to pay a 30% premium for your convenience, because that is what Apple has priced it at.

Obviously. I was merely demonstrating that some people like buying through the App store.

You’re making the assumption the developer continues to support IAP

But you already didn't have the security of Apple's payment processing when you were buying Kindle books.

(Admittedly, I'm now waiting for the stories of users being surprised when they paid their FartTorchPRO app subscription via paypal.ru and finding their credit card details all over the darkweb.)

That Apple ecosystem only isolation is something you had to wish for in the first place, so for you, technically nothing changes.

For instance up until now you probably refused to register to Netflix or any other system that manages payments and subscription outside of Apple, and you can keep doing so.

Same way you probably didn't register PayPal integration that would have shifted part of the cancellation/refunds to PayPal. You of course didn't integrate PayPay either.

Basically you can keep being Apple only, as you always did. From the discovery documents, Apple didn't seem to give a damn about these and only discussed revenue regarding their policies, but you're free to see what you want in Apple's behavior.

Yes. I don’t think Apple is a saint. I think it understands that forcing consumer friendly practices for its customers makes sense especially if they get paid to do so.

Making people pay more on Apple devices for the same service is customer friendly?

Apparently I believe so since it provides me with an experience I’m willing to pay a premium for.

Have you tried cancelling your audible subscription? Compare that with the experience cancelling a subscription with Apple and you quickly realize the experience is more consumer friendly. You look at it from a price perspective while others look at it from a value perspective.

I go to Settings, I go to my Apple account, I go to subscriptions, and I press 1 button to cancel the subscription and 1 button to confirm that's what I want to do and the end date. Unless I know I want the subscription effectively forever, I subscribe through apple so I can do this.

Try canceling prime. Then try canceling any Apple platform subscription.

That's also something that's the fault of US lawmakers. In the EU cancelling a service must be as easy and through the same channels as signing up. Hence it's illegal to require that customers mail a hand-posted registered letter only on the second Tuesday of the month. Unless that's also the only way to sign up.

Transferring you to a "customer loyalty specialist" when cancelling is also illegal if you refuse.

Don't worship Apple because they're a bit more "consumer friendly" (while cashing in 30% for the privilege!!) when you could have everything be customer friendly for free just by electing honest politicians.

Fair point, and I don’t worship them. Reality is US governance philosophy is that the market will mostly self-regulate. Apple’s behavior is best aligned with my interest.

If i were an app developer, maker of Skinner box games, or selling virtual products, i would feel differently. But I’m not, and allowing Amazon to extract more margin in exchange for cheapening my experience does nothing to benefit me.

So Apple is bad because US lawmakers aren’t forcing other companies to follow their practices.

No they're bad because of the 30%. But almost all American companies are bad, really. It's just a inevitability in unrestricted capitalism. That's why we need the EU to put legal constraints on them. Apple isn't the bad Apple in the bunch but they're not great either.

Cancelling Amazon Prime took about 15 seconds. Do Apple users have the attention span of a toddler?

They may have changed but it used to be quite confusing how to cancel Prime. Once you cancel and try to buy something on Amazon they present a variety of dark patterns to get you to sign up again.

> I don’t want to deal with anyone other than Apple for refunds, cancellations, etc. I don’t trust anyone else to make these things easy.

Amazon has an incredibly generous return policy. This is a strange argument to make for the Kindle app.

Try cancelling Prime. Then try buying something from Amazon without them trying to trick you into a Prime membership. Amazon sucks. Also its return policies over the years have gotten quite obtuse for physical goods in my experience.

I have canceled Prime. It was a straightforward process. Orders go the way they usually do. There is a call to get Prime, but it's not like it's occupying a place where something else would normally be if you had Prime.

You can’t in good faith try to convince anyone that cancelling Prime is as easy as canceling a subscription on iOS. After cancelling prime whenever you order something dark patterns are used to try to get you to sign up. One such patten is that orders default to charging for shipping with a message stating that if you sign up for Prime shipping is free. This is even if your order qualifies for free shipping. Another is that when you checkout you get taken to a page that offers you Prime at a reduced rate for a week or two. You have to decline before checking out.

You are not engaged in a good faith discussion. Peddle this nonsense to someone else.

They didn't say it was easier. But I would say my experience _cancelling_ isn't worth a 30% price increase for all my services.

I think you mean a 43% price increase?

I thought the standard fee was 30% for in-app purchases?

If 30% of the price paid is taken by Apple, that means their commission is 43% of the revenue received by the vendor, the hypothetical price you would otherwise pay. A 30% decrease and a 43% increase are the same size; a 30% decrease is much larger than a 30% increase.

Observe: 0.7 * 1.3 = 0.91.

https://i.imgur.com/MBWOc6W.png

Oh of course. Well the "ease of cancelling" REALLY isn't worth the cost.

And haha to the Dilbert.

> I have canceled Prime. It was a straightforward process.

If you had cancelled Prime any time before mid-2023, you would not say this. Because if you had, you'd know Amazon Prime requires four successive cancellation screens where they change the position of the correct button to press each time. (And then a button which if you press immediately resubscribes you.)

Amazon itself referred to its cancellation process as Project Illiad: https://arstechnica.com/tech-policy/2023/06/ftc-sues-amazon-...

but what if i dont want to give apple that control?

i could buy different hardware, but apple is abusing their monopolist markets on order to buyout the good chips and prevent other hardware manufacturers from having access to equivalent tech.

if theyre gonna buy up all of a TSMC process, i should be able to run android on an iPhone

Is there a benefit to running Android on an iPhone that would make it preferable to running it on an Android phone you buy at the same price point? Not suggesting you shouldn’t have the right to do it if you want to do it, but what would be the advantage?

> if theyre gonna buy up all of a TSMC process

Presumably a high end SoC.

Is that really worth paying ~25% more for everything, though?

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