I'm quite surprised to hear this is a common thing. Besides myself, I don't know a single person who has ever installed a PWA. For people in tech, despite knowing they exist. For people outside tech, they don't know they exist in the first place.
Does management actually have any PWAs installed themselves?
They should have designed it as a proper native experience.
Yes, the service worker thing is annoying but you possibly don't need it if you have a server backend. It's basically a glirified website with a home screen icon. Most of the native vehicle, asset or fitness tracking apps need a backend anyways and they fail miserably when disconnected from the network.
Better do a mobile Web friendly website and leave it at that.
Most users hardly tell the difference anyway.
And the metrics are saying that people click it?
It definitely makes complete sense in that scenario, but remains a very niche usecase where people have no other option.
>People outside tech just get installation instructions
People outside of tech don't need instructions to install non-PWA, store apps. So all this does to me is reinforce that no one is installing PWAs outside of niche scenarios where 1. people basically have to use the app due to a connection to a physical institution 2. they are explicitly told how to do it 3. the app is not available on the stores for legal reasons.
Depends on age and tech awareness. Many still do, when they cannot rely on a family member to do it for them. Overall installing PWA is no more complicated than getting something from a store.