> Every time I check out competitors' sites — those who also build knowledge base or customer support platforms — I notice something odd. Almost all of them use third-party tools like Intercom or Zendesk to support their own customers. That surprises me. If your product is so great — why don’t you use it yourself? For me, that’s a golden rule: your product should be so good you want to use it yourself. If not, that means something’s wrong.
Is this not just because Intercom and Zendesk have their own ticketing systems tightly integrated to the docs? Integrating the two allows e.g. customer query auto-reply based on RAG with the documentation, or auto-replying with the 3 support articles most likely to solve the problem. I assume Perfect Wiki has no equivalent ticket integration?