My team is trying to push an Android build to Google Play (we have an iOS app), but has been blocked because of Google's new employee verification requirement.

We've submitted all our documents and have continued to receive no response from support, its vague their previous responses as to why. On our application, Google is stating we have had income from Google Services in a country in which we do not operate, so clearly, there is a mismatch of records.

Here is the response we received. Has anyone else received this response? What did you do? We're stuck. - Hi, Thanks for contacting the Google Play team. Unfortunately, we are unable to verify the documents you provided and are unable to publish any apps.

Please note that your developer account will still be accessible, but you will be unable to publish any apps. To learn more about developer verifications, please visit Play Console Requirements and the Play Console Help Center. Thanks for your understanding, Regards, The Google Play Team. -

We cannot resubmit, and you can only appeal once. No other information has been provided.

Open to suggestions, we need to publish this Android version of our product but cannot get past this Google verification, and unclear what is 'unable to be verified'.