Why didn't the parents give the kid a cellphone? There's no way I'd just leave my kid to travel alone on a flight, let alone without a cell phone.
Besides, unaccompanied flights are awesome as a child. I did that once, don't remember how old I was. Flew with the German Lufthansa from my parents to my grandparents. You can't imagine how adult I felt, flying (almost) all alone. I remember the attendants were all friendly and helpful, and the gentleman next to me even swapped his seat with me so I could look out of the window. It was a valuable and memorable experience.